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Step-by-Step MP3 Download Instructions

How do I download the audio I just bought to my computer?

  1. Sign-in to your Health Journeys account
  2. From your account dashboard, select “My Downloadable Products” in the left-hand menu.
  3. Find the file you want to download in the list and choose 'Download All (.zip)' this will automatically start a download

Wait, where’s my file going?

  1. The file will be saved in a location determined by your browser settings. Check your Downloads folder, that’s usually the default location.
  2. If you’re using a Window 8 or 10, a pop-up will appear asking you whether you’d like to “save” or “save as”.  Choose “save as”, select your desktop, and click “save”.

What in the world is a .zip file?

A .zip is a secure way to compress and send a lot of data.

 

Okay, now how do I open this zip file?

Mac or Windows 7
The file will automatically unzip itself when double clicked and you will be able to save it wherever you’d like – we recommend to your desktop

Windows 8 or 10

  1. Remember when you saved the .zip folder to your desktop?? Locate it and right-click the folder, and then choose 'Extract All' from the menu.
  2. A pop-up will ask you to 'Select a destination and extract files', you can place these files anywhere you would like - we recommend your Desktop. Choose 'Extract'. 

Windows with a 3rd party unzipping software

  1. After you downloading the file from your 'My Downloadable Products' section, you may see the file shown in the bottom left corner of your browser window. If this is the case, click on that folder.
  2. An unzipping program will open. Click the file you want and click Extract.

Google Chromebook
You will need to install an extension. For this, we would suggest ZIP Extractor; an extension that is available for download on the Chrome Web Store.

 

I unzipped the file; now how do I get the album into iTunes and then onto my device?

  1. In iTunes, click on File -> Add to Library
  2. A window will open, allowing you to browse for the folder you unzipped and select it – it will be in your Desktop or your Downloads folder
  3. The tracks will be loaded into iTunes under “Unknown Artist, Unknown Track”
  4. Once you have your phone or tablet connected to your computer, click on File -> Devices -> Sync and voila! The track are now in the iTunes on your device!

Back up, I don’t have a laptop or desktop! Can I download straight to my phone?

  • Android
    YES! Simply follow the downloading instruction above on your phone, and it will automatically unzip the files for you – then they’re ready to play!
  • New iOS Version
    YES! Once you have downloaded the file from your Health Journeys account, select "Open in 'Files'".  You will have the choice of where to add your audio, choose iCloud drive and select "add" in the top right corner.  You will then have the option to "preview content" select that, and click play - your meditations will start playing.  You can swipe to the right to choose additional tracks, or choose the tracks in the top left corner.
  • Older iOS versions
    1. After purchasing, send an email to us at orders@healthjourneys.com with your name, the title you purchased, and that you would like a download code for the app
    2. Download the HJ Player App from the App Store
    3. Once we send you the code, input it in the app and your downloaded tracks will be right on your phone!

 

I’m still having trouble….HELP!

With the crazy amount of different phones and operating systems out there, we won’t pretend to be experts on every single one. So if you’re having trouble, call us at 1-800-800-8661 or email info@healthjourneys.com and we’d be happy to walk you through it!!

 

How do I send a gift MP3?

    1. Sign-in to your Health Journeys account. 
    2. From your account dashboard, select “My Downloadable Products” in the left-hand menu.
    3. Find the file you want to gift in the list.  On the right-hand side of the audio choose 'Gift this product'.
      • A pop-up will appear asking if you want to continue (if you gift the audio, you will not be able to download the audio files and can only gift this audio once).  Choose continue, type in the recipient's email address and your personal message to the recipient.  Click Send.  This file will send right away.

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