Frequently Asked Questions

Questions about the Mobile App

Q: I'm an app subscriber, but I'm having trouble signing into the new app?

      • Our new app isn't linked to the old. It's built on a completely different (better) system.
        Therefore, you will need to let the app know you already have a subscription. Here's how...

      • How Did You Originally Sign-Up for the App?
        • If subscribed directly through Apple, Click this link (it's going to take you to the app to update).
          1. Choose Update
          2. Open the app
          3. Click "Sign Up" (use your email address and create a new password)
          4. If the app asks you to subscribe, scroll to the botton and choose "Restore Purchases"
          5. Close the app and reopen again to ensure the system has a moment to give you your access.  
          6. You'll see a new banner at the top that says "You've Unlocked Access"
        • If subscribed through the website, Click this link (it's going to take you to the app to update).
          1. Choose Update
          2. Open the app
          3. Click "Sign Up" (use your email address and create a new password) 
          4. If the app asks you to subscribe, hit the X in the top right corner (to skip the subscription)
          5. Close the app and reopen again to ensure the system has a moment to give you your access.
          6. You'll see a new banner at the top that says "You've Unlocked Access"

Questions about Purchasing

Q: What is the difference between audio formats?

        • A CD is a thin disc you listen to in a CD player or on a computer that plays CDs
        • An MP3 is an electronic, downloadable version of the audio program. You can listen to it on your smart phone, computer, tablet or MP3 player.
        • A Playaway is a small preloaded, MP3 player that can fit into a shirt pocket.

Q: How can I download an audio to my phone/tablet/computer?

            First, purchase the MP3 format of the audio you are looking for from our website. Downloading instructions vary by device, so for complete step-by-step instructions to computers, Apple or Android devices, click here

Q: Can I stream the audios I purchase?

Yes, after purchasing the MP3 format of an audio, log into your account on our website with your email address and password. You can stream audios from your account anytime you have internet from the section called "My Downloadable Products".

Q: Can I buy a gift for another person and have it sent to them?

Yes. You can send physical products, digital audios, or gift cards with a personalized message.  See our gifting page for more detailed information.

Q: How can I listen to a sample of an audio?

Go to and search for the name or item number of the program you would like to sample. Below the image of the CD there is a sound sample.

Q: How do I take advantage of your return policy*?

If you are unhappy with your purchase for any reason, returns are accepted for up to 30 days after the product is purchased. Place the item in a protected envelope or box, in its original packaging, and send it to the address on the packing slip (make sure they have the correct address). Include your name and address and the reason for the return. The purchase price of the item will be credited to the card you used for the purchase. If it was purchased with a check or money order, you will receive a check for the purchase price within 60 days of the return.

*Aromatherapy and MP3 purchases are non-returnable and non-refundable

Questions about Listening

Q: How often should I practice my imagery?

Everyone's needs are different, but you might want to start out a couple of times a day for about 15 minutes each time for 3 or 4 weeks. First thing in the morning and just before falling asleep at night are usually convenient and particularly potent times for imagery, but any time is a good time, and some time is always better than no time, so listen whenever you can. The more you do it, the less time it will take for it to have an impact.

Q: Do I have to listen to the whole audio every time?

You absolutely do not have to listen to the whole thing in order to benefit. If all you have is 10 minutes, take the 10. Over time, with repeated listening, it all sinks in, and the positive impact sneaks up on you; most people notice changes in attitude and behavior just sort of happening organically.

Q: Can I listen to more than one audio at once?

You should focus intensively on only one audio program at a time, maybe picking the topic you’re most motivated to target for the first – and listening repeatedly until you're tired of it (or experience a "saturation effect", as some would say), and then move on to a different one, focus intensively on that one, then alternate that imagery with the first one and move on to the next. Eventually you can mix all of them, in any order you wish, knowing that you've done a baseline of intensive work with each one, and so your receptivity to each is ensured.

Q: What are some really good conditions for making my imagery as effective as possible?

Being relaxed; listening at a time you know you won’t be interrupted; shutting off the phone and other devices; using the half-awake, trance-y times when just waking up or falling asleep; listening even if you only have 5 minutes, rather than waiting for a time with the full 20 minutes; using all of your senses, especially your kinesthetic or feeling sense; continued practice; going to the same place with the same music or props each time; using touch as a conditioning cue (such as putting your hands over your belly each time, and breathing deeply); not trying too hard or being too exacting about how you do this. Practicing with a group of people also helps.

Q: If I fall asleep while listening to guided imagery, are the messages still getting in?

Yes, in fact there's a good argument that those hypnotic messages may go in even better, deeper and faster when the listener is asleep. Sleep is the ultimate altered state. Brain waves are slowest in the Delta state and most capable of absorbing those messages. (Babies sleep in Delta). Theta is not as slow, but very slow as well, (that very trance-y state, also during sleep, dreaming, or just before falling asleep or waking up, or when we're in a deep daydream, or immersed in a creative fantasy). A lot goes in during these slow, absorptive brain wave states. The messages do indeed seep in, and pretty quickly, too.

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